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Contact Centre Services

Rays reach out to many more prospects and customers, launch and sell a new product / service, generate sales lead for your front end sales people. Rays rapid initiative enables clients to focus on their core activities, scalable cost controlled support reduces sales cycle and increases revenues and ROI. Flexibility of solutions and deployment sustain momentum through integrated relationship marketing programs, centralized data access, web interface to build qualified and potential database.

Rays consultants work seamlessly with our client's internal teams to identify business inefficiencies, accelerate processes, and design and deliver effective solutions that improve quality, increase velocity, and control costs. RAYS proven track record of managing by metrics ensures that customer satisfaction, contact centre effectiveness, and service level performance are precisely managed to deliver the best customer experience and highest return on your investment.

Our agents are the voice of your company. No matter where we work, RAYS deploys specialists with expertise in client-specific systems who serve as an extension of your internal team. Our proven processes are built around clear communication throughout the process in order to increase tracking and visibility of project goals, and allow for easy coordination of shared management responsibilities, including training, oversight, delegation.

What we do mostly are:

  • Pre-Sales or Lead Generation Support
  • Sales Order Registration and Order Fulfilment
  • Market Research and Surveys
  • Application Processing
  • Financial Settlement and Consolidation
  • Inbound Sales - Up sell and Cross Sell
  • Product / Service Promotion
  • Subscription Management

Request for Proposal

RAYS proven track record of managing by metrics ensures that customer satisfaction, contact centre effectiveness, and service level performance are precisely managed to deliver the best customer experience and highest return on your investment.
Contact us if you believe that we can bring success better together.